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    Exchanges

    Exchanges for different product, with receipt and within 30 days of original purchase, are only possible in our physical store at Las Vegas Ballpark.  Product purchased online may only be exchanged via mail for a different size or refunded in full (within 30 days of original order).  If incorrect merchandise has been shipped, please follow instructions below. To help us rapidly process your exchange/return request, please use the contact us form to contact us prior to returning your product.  Please return a copy of the receipt with the merchandise. We recommend that you return items via an insured mail service for your protection. Please note that all product must be returned in new (unworn) condition, with all manufacturer’s tags/stickers attached.

    Send returns to:
    Las Vegas Aviators Team Store
    Las Vegas Ballpark
    1650 S. Pavilion Center Dr.
    Las Vegas, NV 89135

    Damaged or Defective Items

    If you received a damaged or defective item, please send us an email with the details of your damaged or defective merchandise (include a photo if possible) by using the contact us form. This will help us better track your email inquiry and ensure you will get a quicker response to your order change request.

    We will follow up and send you a call tag to pay for the return shipping costs. Once we receive the item, we will re-ship the correct item(s) to you. Please ensure to include the full details of your issue and return/exchange request when sending the item(s) back to us. 

    Partial Orders

    If you received a partial order, please send us an email with the details of your partial order inquiry by using the contact us form. Please ensure to include the full details of what item(s) you are missing from your order, as well as the item(s) you did receive.

    If you received an email stating one of your items is currently back-ordered or may experience a delay, please review that email to inform you of when your item will be shipped out. 

    Wrong item received

    If you received an incorrect order, please send us an email with the details of your incorrect order inquiry by using the contact us form.

    We will follow up and send you a call tag to pay for the return shipping costs. Once we receive the item, we will re-ship the correct item(s) to you. Please ensure to include the full details of your issue and return/exchange request when sending the item(s) back to us.

    When can I expect my credit to be completed?

    Due to the high volume of credit requests we receive, please allow up to 14 business days to fully process any credit requests.