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    How do I know when my order has been shipped?

    You will be notified via email that your order was shipped provided an accurate email address was given.

    When can I expect my order?

    You will be notified via email when your order is shipped. Please review and use the following delivery time frame guidelines below to help determine when your order should arrive.

    Please note that our policy allows for up to 1-5 business days before your order is shipped out. Processing times can vary in-season during homestands. We are unable to expedite orders. We do not offer expedited services and cannot guarantee a specific delivery date on any of our shipping options.

    • USPS Standard: After your order is shipped out, you should receive your order within 2-14 business days.
    **Please be advised that all orders are fulfilled and shipped from Las Vegas, NV. 

      Can I make a change to my order?

      Please be advised that once your order has been shipped you can no longer make any changes to your order. Typically you can only make a change to your order within 24 hours of your order being placed. Even then, we regret to say, we cannot guarantee that your order change request can be granted.

      If your order has not yet been shipped out, please email teamstore@aviatorslv.com and include the order number and details of your possible correction. This will help us better track your email inquiry and ensure you will get a quicker response to your order change request. 

      Gift Messages

      You can add gift messages to your order by entering your message on the "Shopping Cart" page. At the very bottom of that page, you can enter your message under the area that reads, "Special Delivery Instructions or Gift Message" and enter your message in the box provided. Your gift message will be included when your order is shipped.

      Backordered/Cancelled Items

      Backordered items: If an order is currently not available due to it not being in stock, you will receive an email stating your order is currently on back-order. This email will indicate the expected time frame when the store expects the new shipment of your requested item(s) that are on back-order. As soon as those items arrive, your order will be shipped to you via the shipping method you chose for your original order. 

      Cancelled items: If an order is no longer available and has been discontinued, you will receive an email stating your order has been cancelled.

      Our store also serves as the official retail outlet for team merchandise and is subject to walk-in traffic and high-volume sales in addition to online sales. We make every effort to keep the online store stocked with merchandise, but during intense demand for team product, out-of-stock items or sizes may not be pulled off the site in time. You will not be billed for a cancelled item.

      Please be advised that we frequently try to update our website to reflect the items we have in stock and available. We apologize in advance if your order gets back-ordered or cancelled.