Clearance, customized, special event and mystery box/specialty merchandise is non-returnable and non-exchangeable. In rare cases, we may be able to exchange sizes if the clearance product is still in stock.
Exchanges for different product, with receipt and within 30 days of original purchase, are only possible in our physical store at Las Vegas Ballpark. Items exchanged in store will be credited at the original price paid on your order. Please reach out to us prior to exchanging or returning online orders in-store by using the Contact Us form.
Product purchased online may only be exchanged via mail for a different size or refunded in full (within 30 days of original order). If incorrect merchandise has been shipped, see the "Wrong Item Received" section below.
To help us rapidly process your exchange/return request, please use the Contact Us form to email us prior to returning your product. Failing to contact us prior to returning items may result in processing delays, and we cannot guarantee your request will be approved. In addition, please follow the below steps to ensure that your return request is approved and processed in a timely manner:
1. Return merchandise with a copy of the packing slip or order receipt. If this is not possible, please include a detailed note with your order number and the details of your request.
2. All merchandise returned must be in new, unworn condition with all manufacturer's tags & stickers attached.
3. When shipping merchandise back to us, we recommend using an insured mail service that offers tracking. We are not liable for any shipping delays or lost parcels as a result of returning items.
4. Please address all returns/exchanges to:
ATTN: Team Store - Online [Return/Exchange] [Order #]
Las Vegas Aviators
1650 S. Pavilion Center Dr.
Las Vegas, NV 89135
Once we receive and inspect the merchandise, we will proceed with processing your return/exchange request. Please note, we do not reimburse for return shipping costs for items returned or exchanged. Again, all original manufacturer tags or stickers must still be attached for the return to be accepted.
Damaged or Defective Items
If you received a damaged or defective item, please send us an email with the details of your damaged or defective merchandise (include a photo if possible) by using the Contact Us form. This will help us better track your inquiry and ensure you will get a quicker response to your request.
We will follow up and send you a call tag to pay for the return shipping costs. Once we receive the item, we will re-ship the correct item(s) to you. Please be sure to include the full details of your issue and return/exchange request when sending the item(s) back to us.
If you received a partial order, please send us an email with the details of your partial order inquiry by using the Contact Us form. Please ensure to include the full details of what item(s) you are missing from your order, as well as the item(s) you did receive.
If you received an email stating one of your items is currently back-ordered or may experience a delay, please review that email to inform you of when your item will be shipped out.
Wrong Item Received
If you received an incorrect order, please send us an email with the details of your incorrect order inquiry by using the Contact Us form.
We will follow up and send you a call tag to pay for the return shipping costs. Once we receive the item, we will re-ship the correct item(s) to you. Please ensure to include the full details of your issue and return/exchange request when sending the item(s) back to us.
When can I expect my credit to be completed?
Due to the high volume of refund requests we receive, please allow up to 14 business days to fully process any refund requests.